CUSTOMER SATISFACTION SURVEY
The Rwandan Directorate General of Immigration and Emigration (DGIE) is a customer oriented service delivery institution which delivers services in accord with its core values and standards as set out in its Client Service Charter.
DGIE's mission is to create a secure enabling environment for increased trade, investment, tourism, and skills development through professional conduct and offering high quality service. It has a program to regularly evaluate the effectiveness and efficiency of its services with the goal of improving service delivery. An important element of its evaluation strategy is to better understand the degree of satisfaction customers have with DGIE's service delivery.
DGIE conducts online customer satisfaction surveys to evaluate the efficiency and effectiveness of its services and to get proposals from customers in order to improve our services.Below is the recently published survey report and responses to raised issues;
REPORT OF THE CUSTOMER SATISFACTION SURVEY 2018 Click to download
REPORT OF THE CUSTOMER SATISFACTION SURVEY 2017 Click to download